Customer Service Rep - Afternoon PM Shift
Confidential Confidential Pembroke Pines, FL Pembroke Pines, FL Full-time Full-time Estimated:
$30.
7K - $38.
9K a year Estimated:
$30.
7K - $38.
9K a year 1 hour ago 1 hour ago 1 hour ago Why work with us? The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients.
As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.
Employees enjoy a plethora of benefits to include:
A diverse, inclusive, professional work environment Flexible work schedules Company match on 401(k) Competitive Paid Time Off policy Generous Employer contribution for health, dental and vision insurance Company paid short term and long term disability insurance Paid Maternity and Paternity Leave Tuition reimbursement Company paid life insurance Employee Assistance program Wellness programs Fun employee and company events Discounts on travel insurance What you'll be doing.
Job
Summary:
The role of Assistance Coordinator is captured in its name:
we are coordinating assistance for people in need.
We coordinate different types of assistance for our customers, including but not limited to travel arrangements, medical transports, routine and emergent medical visits, repatriation, and evacuation services, and more.
To be successful in this role, you must have a strong sense of empathy, urgency, attention to detail and multitasking capabilities.
In this role, you must be able to work within a team, make decisions quickly and locate resources under time constraints.
Requirements:
Handle calls, emails, and faxes, both inbound and outbound, to patients, clients and providers.
Adhere to quality, availability, and productivity expectations to ensure individual and departmental success.
Proactively communicate with patients, clients, and providers in a comprehensive and professional manner at all times.
Prioritize incoming/assigned tasks to ensure actions are taken in a timely manner, in line with contractual and internal Service Level Agreements.
Follow all established GMMI Client Specific Procedures and Standard Operating Procedures.
Responsible for daily work and timely follow-up on active cases assigned.
Communicate with Assistance Coordinators, Senior Assistance Coordinators, Supervisors, Managers and supporting departments to coordinate work efforts.
Responsible for communicating benefit/coverage decisions and administering medical payments via direct billing or authorized credit card use.
Handle Protected Health Information in accordance with HIPAA/Information Security requirements.
Maintain compliance with instructions pertaining to sensitive legal areas such as International Sanctions and Financial Crime.
Understand business concepts including, but not limited to cost containment practices, logistics planning, case flows and claims processing cycles.
Participate in individual, group and client training, complete mandatory company training within deadlines.
Manages personal email inbox to stay informed of company and departmental updates.
Any additional tasks assigned by management.
Required / Desired Knowledge, Experiences and Skills:
Customer Service experience in (medical) assistance preferred.
Experience in handling high volume of interactions including call and email volumes.
Basic medical terminology:
knowledge of US/International healthcare systems preferred.
Advanced computer literacy and internet research skills.
Ability to work in fast-paced environment, great prioritization, and time management skills.
Excellent verbal and written communication skills; fluent English required.
Spanish preferred.
Professional and positive interaction with clients, patients, providers, and colleagues.
Must represent the organization in a professional and knowledgeable manner.
Education/Certifications:
Insurance benefits administration (Travel/Health insurance).
Minimum one year experience working within the healthcare or insurance industry.
Geographical awareness.
MS Office (Word, Excel, PowerPoint, and Outlook).
High School Diploma or Equivalent (GED) required.
Where you'll be doing it.
This is a hybrid role based out of our Pembroke Pines office.
After your initial 90-day training period, you will have the opportunity to work onsite 2-3 days a week and working from home 2-3 days a week.
This is contingent upon meeting the necessary quality assurance requirements.
Job Type:
Full-time Shift:
8 hour shift Day shift Work setting:
In-person Ability to commute/relocate:
Pembroke Pines, FL:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$30.
7K - $38.
9K a year Estimated:
$30.
7K - $38.
9K a year 1 hour ago 1 hour ago 1 hour ago Why work with us? The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients.
As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.
Employees enjoy a plethora of benefits to include:
A diverse, inclusive, professional work environment Flexible work schedules Company match on 401(k) Competitive Paid Time Off policy Generous Employer contribution for health, dental and vision insurance Company paid short term and long term disability insurance Paid Maternity and Paternity Leave Tuition reimbursement Company paid life insurance Employee Assistance program Wellness programs Fun employee and company events Discounts on travel insurance What you'll be doing.
Job
Summary:
The role of Assistance Coordinator is captured in its name:
we are coordinating assistance for people in need.
We coordinate different types of assistance for our customers, including but not limited to travel arrangements, medical transports, routine and emergent medical visits, repatriation, and evacuation services, and more.
To be successful in this role, you must have a strong sense of empathy, urgency, attention to detail and multitasking capabilities.
In this role, you must be able to work within a team, make decisions quickly and locate resources under time constraints.
Requirements:
Handle calls, emails, and faxes, both inbound and outbound, to patients, clients and providers.
Adhere to quality, availability, and productivity expectations to ensure individual and departmental success.
Proactively communicate with patients, clients, and providers in a comprehensive and professional manner at all times.
Prioritize incoming/assigned tasks to ensure actions are taken in a timely manner, in line with contractual and internal Service Level Agreements.
Follow all established GMMI Client Specific Procedures and Standard Operating Procedures.
Responsible for daily work and timely follow-up on active cases assigned.
Communicate with Assistance Coordinators, Senior Assistance Coordinators, Supervisors, Managers and supporting departments to coordinate work efforts.
Responsible for communicating benefit/coverage decisions and administering medical payments via direct billing or authorized credit card use.
Handle Protected Health Information in accordance with HIPAA/Information Security requirements.
Maintain compliance with instructions pertaining to sensitive legal areas such as International Sanctions and Financial Crime.
Understand business concepts including, but not limited to cost containment practices, logistics planning, case flows and claims processing cycles.
Participate in individual, group and client training, complete mandatory company training within deadlines.
Manages personal email inbox to stay informed of company and departmental updates.
Any additional tasks assigned by management.
Required / Desired Knowledge, Experiences and Skills:
Customer Service experience in (medical) assistance preferred.
Experience in handling high volume of interactions including call and email volumes.
Basic medical terminology:
knowledge of US/International healthcare systems preferred.
Advanced computer literacy and internet research skills.
Ability to work in fast-paced environment, great prioritization, and time management skills.
Excellent verbal and written communication skills; fluent English required.
Spanish preferred.
Professional and positive interaction with clients, patients, providers, and colleagues.
Must represent the organization in a professional and knowledgeable manner.
Education/Certifications:
Insurance benefits administration (Travel/Health insurance).
Minimum one year experience working within the healthcare or insurance industry.
Geographical awareness.
MS Office (Word, Excel, PowerPoint, and Outlook).
High School Diploma or Equivalent (GED) required.
Where you'll be doing it.
This is a hybrid role based out of our Pembroke Pines office.
After your initial 90-day training period, you will have the opportunity to work onsite 2-3 days a week and working from home 2-3 days a week.
This is contingent upon meeting the necessary quality assurance requirements.
Job Type:
Full-time Shift:
8 hour shift Day shift Work setting:
In-person Ability to commute/relocate:
Pembroke Pines, FL:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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