Consumer Service Operations Representative 2
Pembroke Pines, FL Pembroke Pines, FL Full-time Full-time 1 day ago 1 day ago 1 day ago The Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area.
The Consumer Service Operations Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments.
Performs computations.
Typically works on semi-routine assignments.
Responsibilities The Consumer Service Operations Representative 2 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations.
Investigates and settles claims and customer service issues.
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications 3 years of customer service experience, including typing/data entry Excellent verbal, listening and written communication skills Aptitude for quickly learning and navigating new technology, systems and applications Proficient in Microsoft Office Outlook and Word Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications Associate's or Bachelor's Degree Previous healthcare experience Previous inbound and/or outbound call center experience Additional Information Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency.
Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Humana Perks:
Full time associates enjoy:
Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan Tuition reimbursement and/or scholarships for qualifying dependent children.
And much more! Social Security Task:
Alert:
Humana values personal identity protection.
Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file.
When required, an email will be sent from Humana@myworkday.
com with instructions to add the information into the application at Humana's secure website.
Virtual Pre-Screen:
As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability.
Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview.
In this virtual pre-screen, you will receive a set of questions to answer.
You should anticipate this virtual pre-screen to take about 10-15 minutes.
Work-At-Home Requirements WAH requirements:
Must have the ability to provide a high-speed DSL or cable modem for a home office.
Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours 40 Not Specified 0.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Consumer Service Operations Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments.
Performs computations.
Typically works on semi-routine assignments.
Responsibilities The Consumer Service Operations Representative 2 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations.
Investigates and settles claims and customer service issues.
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications 3 years of customer service experience, including typing/data entry Excellent verbal, listening and written communication skills Aptitude for quickly learning and navigating new technology, systems and applications Proficient in Microsoft Office Outlook and Word Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications Associate's or Bachelor's Degree Previous healthcare experience Previous inbound and/or outbound call center experience Additional Information Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency.
Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Humana Perks:
Full time associates enjoy:
Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan Tuition reimbursement and/or scholarships for qualifying dependent children.
And much more! Social Security Task:
Alert:
Humana values personal identity protection.
Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file.
When required, an email will be sent from Humana@myworkday.
com with instructions to add the information into the application at Humana's secure website.
Virtual Pre-Screen:
As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability.
Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview.
In this virtual pre-screen, you will receive a set of questions to answer.
You should anticipate this virtual pre-screen to take about 10-15 minutes.
Work-At-Home Requirements WAH requirements:
Must have the ability to provide a high-speed DSL or cable modem for a home office.
Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours 40 Not Specified 0.
Estimated Salary: $20 to $28 per hour based on qualifications.
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